The University Ombuds works to solve problems, to allay frustration, and to advise those requesting help, either before or after existing processes are used. The Ombuds is a neutral party. Depending on the nature of a problem, and prior attempts at resolution, the Ombuds offers guidance, advice, interpretation, and review.


FAU has agreements with various vendors to provide discounted licenses for FAU students. For Microsoft products please visit the Office of Information Technology (OIT) for more information. OIT has also partnered with to provide our students with discounts on software and hardware. Some colleges may provide software based on your major that are required for your courses. Please contact your coll>ege for a list of software available to you.

The Math Learning Center (MLC) was created to help FAU students develop their math problem-solving skills so they have the confidence and ability to solve math problems on their own. The MLC also offers online eTutoring services for some courses. Check the schedule for dates, times and URLs.
TAs are available online to assist students enrolled in selected introductory Computer Science classes with computer programming and other questions. Enroll to participate in Online Programming Labs. Request one-on-one assistance or WebEx sessions at scheduled times. Share your screen to demonstrate the challenges you are experiencing while completing assignments.Sign up! (

This semester TAs are available to help you through online lab sessions.Open the attached document with instructions for students on accessing WebEx for TA sessions.Sign up for the Online Lab help at:

At scheduled times, students can join a WebEx session to get one-on-one help with programming related questions.

TAs will use audio conference and students can share their screen in breakout rooms to describe their problems.

The University Center for Excellence in Writing supports and promotes writing for all members of the FAU community:

  • undergraduate
  • graduate students
  • staff
  • faculty
  • visiting scholars

The center’s consultants are informed and sensitive readers who help writers become more reflective readers and more self-sufficient crafters of their written work. Consultants help students at any point in the writing process (i.e., brainstorming, drafting, revising) and with papers for courses, senior or master theses, dissertations, job applications, applications for graduate school, articles for publication, grant proposals and other documents.

 CLASS eTutoring
Taking a difficult class? Check out the eTutoring schedule for live online and recorded tutoring sessions to improve your grades!

The eSuccess team fosters a climate of student success for distance learning classes. Check out the eSuccess Tips for distance learners and the FAQ for online learners.

Contact: Patrick Dempsey, eLearning Success Coordinator 561-297-3590 for other assistance.

Canvas Tier 1 support is available 24×7, 365 days a year. There are multiple ways to get support for Canvas-related issues or questions. Call the toll-free number (855) 691 7827 or call the FAU Help Desk at 561.297.3999 and choose Option 3.If you are logged into Canvas, click on the Help icon at the bottom left corner, under the global menu. You will be able to chat with a Canvas representative by clicking on “Chat with Canvas Support” or you can choose to “Report a Problem,” which will submit a ticket to Canvas Support.

You can also search the Canvas guides or visit the Canvas Community and ask a question.

Taking online exams is very different from taking exams on campus. Watch this video to properly prepare for taking an online exam.

Additional information about the different online proctoring tools used at FAU:

Site your references with LibGuides – Citation help for popular styles, including APA, MLA, Turabian, and Chicago, as well as some lesser-known styles.

Using Citation Machine is a great way to generate your citations in MLA, APA, Chicago, Turabian, and thousands more!

APA Style CENTRAL is a revolutionary new institutional learning, writing, research, and publishing solution.

Document your sources in scholarly writing with the MLA style system.


Create Your Library Experience

The FAU Library can help you …

  • Find the right scholarly sources
  • Borrow materials from other libraries
  • Advance your research

Research, Collaborate and Create at FAU’s Wimberly Library

The OIT Help Desk can provide technology support during operational hours. Canvas support is offered 24/7. You can call 561-297-3999, search the knowledge base or Submit a Ticket online.